UG Support
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Contact UG Support

Read this before you start. It helps us help you faster.

  • We usually reply within 3 business days to the email you give us.
  • Submit once per issue. Need to add something? Just reply to our email when we respond.
  • Be kind. We are a small indie team and we will do our best.
This form is not for: game suggestions, general bugs, or general questions. Use the right channel in Discord instead: #suggestions, #bugs, #questions.

What do you need help with?

Pick one. We will only ask for what that topic needs.

Tell us who you are

This is how we find and verify your UG account.

Not sure where to find your username?

In the Meta Quest app or headset, open Menu > Profile. Your username is the handle that starts with an @. Your display name is the big name at the top and is not what we need.

Display nameRex The Mighty
Username@rex_the_mighty_204
Screenshot of your Meta profile optional, but it helps If your username is tricky to match, a screenshot showing it speeds things up. Make sure your username is visible.
Tap to upload or drag a file here
Images, up to 10MB each

Review and send

Quick check before it goes to our team.

By sending you confirm the information is accurate. Submit once per issue.
🥚

Your ticket is on its way

Thanks. We received it and will reply within 3 business days.

Keep this reference if you need to mention your ticket. No need to submit again.